Jira

Create tickets, update statuses, and react to issue events in Jira Cloud from your Hakona workflows.

Connecting Jira

Hakona connects to Jira Cloud via API token.

1. Go to your Atlassian account at id.atlassian.com/manage-profile/security/api-tokens and generate an API token.
2. In Hakona, go to Settings → Integrations → Jira.
3. Enter your Jira Cloud domain (e.g., your-org.atlassian.net), email address, and the API token.
4. Click Save Connection.

Triggers

Issue created

Fires when a new issue is created in a project. Requires a Jira webhook configured to point to your Hakona webhook URL.

Issue updated

Fires when an issue's fields change (status, assignee, priority, etc.).

Actions

Create issue

Field	Description
Project key	e.g., ENG, OPS
Issue type	Bug, Story, Task, Epic
Summary	Issue title
Description	Issue body (Jira wiki markup or plain text)
Priority	Highest, High, Medium, Low, Lowest
Assignee	Jira account ID or email

Update issue

Update any field on an existing issue by its key (e.g., ENG-123).

Transition issue

Move an issue to a new status by specifying the transition name (e.g., "In Progress," "Done").

Add comment

Post a comment on an issue.

Example workflow

Escalate urgent support tickets to Jira

1. Trigger: Webhook — incoming support ticket event
2. Condition: trigger.body.priority == "urgent"
3. Action: Jira — Create issue in OPS project, type Bug, priority Highest
4. Action: Slack — Post ticket link to #support-urgent